With this position we are looking for the ideal candidate that can provide professional, prompt, financial service to all members and potential members in a Member Service setting.
**Schedule: Monday-Friday from 8am-5pm, and alternating Saturdays from 9am-2pm.**
Job Summary
The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Duties and Responsibilities
Education and Experience Requirements:
Required Knowledge, Skills and Abilities:
Preferred Knowledge, Skills and Abilities:
Physical Requirements:
Working Conditions:
This position is expected to work in a fast-paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals, and may have to travel for visits to other credit union facilities. Required to work on Saturdays from 9:00am-2:00pm.
This job description indicates the general nature and level of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not intended to cover or contain a comprehensive listing of all required activities, duties or responsibilities. An incumbent may be asked to perform other duties as required and the job description is subject to change as a result business necessity.