Job Details

Description

A front desk associate in a hotel is a fun and never-ending adventure! The Front Desk is responsible for greeting and registering guests, the hotel's check-in and checkout process, handling their requests, talking with our guests and patrons, and ensuring they have the best stay possible.

Additional Perks

The Embassy Suites Overland Park has many benefits- monthly and bi-weekly bonuses for Hilton Enrollments, bonuses for meeting our Guest Service score goals, name mentions in reviews, and more! We are a newly renovated hotel looking for great personalities to be the face of the first-ever built Embassy Suites. We also offer 50% off all food for our team members, and Hilton Worldwide offers an immense discount for all Hilton hotels so you get to TRAVEL and see the world! We also offer health, dental, and vision insurance to our full-time associates, along with offering a referral bonus of $150 to you and the associate you refer to work with us.

Responsibilities

Field customer complaints when necessary
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent